Order & Cancellation Policy

Every order is handled with care and attention to detail. As many of our pieces are made to order, we kindly ask customers to review the following policy before completing their purchase.

1. Order Placement & Confirmation

Orders can be placed through our official website.

An order is considered confirmed once full payment has been successfully received and all required order information has been provided.

Customers are responsible for ensuring that their selected products, measurements, quantities, and delivery details are accurate before completing checkout.

2. Order Processing

Once an order has been confirmed, it will be scheduled for preparation and production according to the selected design and confirmed specifications.

Estimated delivery timelines are as follows:

• Qatar: 10–14 calendar days following payment confirmation.

• International: 17–21 calendar days following payment confirmation.

All timelines are calculated in calendar days, including weekends and public holidays.

3. Order Modifications

Customers may request changes to their orders before production begins.

Modification requests may include adjustments to measurements, product specifications, or delivery information.

All requests are subject to review and approval based on the current production status.

Once production has commenced, modifications may no longer be possible.

Any approved modifications that affect the design, materials, or production requirements may result in additional charges or revised delivery timelines. These will be communicated to the customer for approval before proceeding.

4. Order Cancellations

Cancellation requests may be submitted before production begins and are subject to confirmation by our team.

Once production has commenced, orders cannot ordinarily be cancelled for a change of mind, as materials and production resources may already have been allocated to the customer's order.

Any cancellation approved before production begins will be eligible for a refund of the amount paid, processed through the original payment method where possible.

This policy does not restrict any cancellation or refund rights available under applicable consumer protection laws.

5. Incorrect Order Information

Customers are responsible for providing accurate information, including measurements, contact details, and shipping addresses.

If an error is identified after placing an order, customers should contact our team as soon as possible.

We will make reasonable efforts to accommodate corrections before production or dispatch, where feasible.

Additional charges or delays resulting from customer-requested changes will be communicated before proceeding.

6. Unavailable Products & Order Issues

In the event that a confirmed product becomes unavailable or cannot be produced as originally specified, our team will contact the customer to discuss suitable alternatives.

Any proposed changes to the original order will require customer approval.

If a suitable alternative cannot be agreed upon, the customer will be offered an appropriate refund or other remedy in accordance with applicable consumer protection laws.

7. Refund Processing

Approved refunds will be issued through the original payment method whenever possible.

Processing times may vary depending on the payment provider or financial institution.

Customers will be informed once the refund has been initiated.

8. Customer Support

For order modifications, cancellations, or questions regarding order status, please contact our customer service team through our official communication channels.

We are committed to providing clear communication and a smooth ordering experience from confirmation through delivery.