Exchange & Return Policy

We take pride in the quality, craftsmanship, and attention to detail of every piece. Each order is carefully prepared according to the measurements and specifications confirmed by the customer.

To ensure a transparent and seamless shopping experience, we kindly ask customers to review our Exchange & Return Policy before placing an order.

1. Return & Refund Policy

As our abayas and products are prepared according to individual orders and customer specifications, returns and refunds are not accepted for changes of mind, personal preferences, or incorrect measurements provided by the customer.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

2. Exchange & Alteration Eligibility

We offer alterations or exchanges when the delivered abaya or product does not match the measurements originally provided and confirmed by the customer at the time of ordering.

To qualify for an alteration or exchange:

• The measurement discrepancy must result from a production error rather than incorrect measurements provided by the customer.

• The item must be unworn, unused, unwashed, and in its original condition, except where inspection is reasonably necessary to identify the issue.

• The original order details and confirmed measurements must be available for verification.

Once the discrepancy has been verified, the appropriate alteration or exchange will be arranged at no additional cost to the customer.

3. Request Period

Customers must submit alteration or exchange requests within 7 calendar days of receiving their order.

Requests should include the order number, a description of the measurement discrepancy, and clear photographs where applicable.

Our team will review the request and may request additional information or an inspection to verify the discrepancy.

Requests submitted after this period will be reviewed individually, without affecting any rights provided by applicable consumer protection laws.

4. Alteration & Exchange Process

We prioritize alterations whenever possible to ensure the item meets the customer's originally confirmed measurements while preserving its design and quality.

If an alteration is not feasible or cannot adequately resolve the verified discrepancy, an exchange or replacement will be arranged.

The estimated completion and delivery timeline will be communicated to the customer once the request has been approved.

5. Non-Eligible Requests

Alterations and exchanges are generally not available in the following circumstances:

• Changes in personal preference regarding style, color, design, or fit after order confirmation.

• Incorrect measurements or specifications provided by the customer.

• Requests to change the original design or confirmed measurements after production.

• Damage caused by improper handling, washing, or third-party alterations.

• Requests unrelated to a production error or product nonconformity.

These exclusions do not apply where a customer is entitled to a remedy under applicable consumer protection laws.

6. Shipping & Collection Fees

If an alteration or exchange is approved due to a verified production error, all associated collection and redelivery shipping costs will be covered by us.

For international orders, collection and redelivery arrangements will be coordinated individually based on the destination country and available courier services, without additional shipping charges to the customer for an approved production error.

7. Customer Support

For any inquiries regarding exchanges, alterations, or measurement concerns, please contact our customer service team through our official communication channels.

We are committed to delivering pieces that reflect our standards of quality, precision, and craftsmanship, and to resolving any concerns with care and professionalism.